Platinum Cars | www.platinumcars.com.au
Effective date: 9 September 2026

Platinum Cars (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit www.platinumcars.com.au, create an account, join our mailing list, contact us, enquire about a vehicle or otherwise deal with us. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on how you interact with us, we may collect:

· identity and contact details, such as your name, email address, telephone number and residential or postal address;

· account details, such as login credentials, preferences and account activity;

· vehicle and transaction information, such as vehicles of interest, trade-in details, purchase history, finance or insurance enquiry details, and communications about a sale;

· licence and verification information, where reasonably required to arrange a test drive, verify identity or complete a transaction;

· payment information, although payments may be processed by third-party providers and we may not receive complete card or bank details;

· communications, including enquiries, attachments, feedback and records of telephone, email or in-person dealings; and

· technical information, such as IP address, device and browser information, pages viewed, referring pages, approximate location, cookie identifiers and website usage data.

Please do not provide sensitive information unless we request it and it is reasonably necessary for the relevant purpose.

We generally collect personal information directly from you when you use our website, complete a form, create an account, subscribe to updates, telephone or visit the dealership, enquire about a vehicle, arrange a test drive, or enter into a transaction with us. We may also receive information from authorised representatives, vehicle marketplaces, referral partners, finance or insurance providers, identity-verification services, publicly available sources, and website or analytics service providers.

If you provide us with personal information about another person, you must be authorised to do so and should make them aware of this Privacy Policy.

We may collect, use and disclose personal information to:

· respond to enquiries and provide information about vehicles, products and services;

· create and administer website accounts and mailing-list subscriptions;

· arrange inspections, test drives, trade-ins, purchases, delivery and after-sales support;

· process payments and assist with finance, insurance, registration or warranty enquiries where requested;

· verify identity, prevent fraud, secure our website and manage risk;

· operate, maintain, personalise and improve our website and customer service;

· send marketing communications where permitted;

· comply with legal and regulatory obligations and resolve disputes; and

· carry out other purposes disclosed at the time of collection or with your consent.

If you do not provide requested information, we may be unable to respond to your enquiry, create an account, arrange a test drive or complete a transaction.

We may disclose personal information to parties that help us operate our business, including website hosting and IT providers, customer-management and communications platforms, payment processors, professional advisers, vehicle transporters, valuers, repairers, warranty providers, finance or insurance providers, identity and fraud-prevention services, government agencies and regulators. We may also disclose information in connection with a proposed or completed sale or restructure of our business, where required or authorised by law, or with your consent.

Third parties may handle your information under their own privacy policies. We do not sell personal information.

Our website uses cookies and similar technologies to operate website features, remember preferences, understand website traffic and improve user experience. Cookies may collect technical and usage information. You can manage cookies through the choices made available on the website and through your browser settings, although blocking some cookies may affect website functionality.

Our forms are protected by Google reCAPTCHA. Google may collect device and interaction information to distinguish people from automated activity, in accordance with Google’s own privacy policy and terms. We may also use hosting, analytics or advertising services that place their own cookies or collect website usage information.

With your consent, or where otherwise permitted by law, we may send you information about vehicles, offers and services that may interest you. You can opt out at any time by using the unsubscribe facility in an electronic message or by contacting us. We will action opt-out requests within a reasonable period. Opting out of marketing does not prevent us from sending service or transaction-related communications.

Some service providers we use may store or process information outside Australia. Their locations may vary and can include countries where major cloud, website, email, analytics and security providers operate. Before publishing this policy, we will identify any countries that are reasonably practicable to specify. Where Australian privacy law applies, we will take reasonable steps as required to ensure overseas recipients handle personal information consistently with applicable requirements.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps may include access controls, secure service providers, staff practices and appropriate technical safeguards. No method of internet transmission or electronic storage is completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to meet legal, accounting and record-keeping obligations, or to resolve disputes. When information is no longer required, we take reasonable steps to destroy it or de-identify it.

If a data breach is likely to result in serious harm and applicable law requires notification, we will take appropriate steps under the Notifiable Data Breaches scheme.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding. In limited circumstances permitted by law, we may refuse access or correction and will explain the reason where required.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, we may need your identity to arrange a test drive, respond to certain enquiries or complete a vehicle transaction.

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and you should review their privacy policies. Our services are intended for a general audience and are not directed to children. A parent or guardian should contact us if they believe a child has provided personal information without appropriate permission.

If you have a privacy concern or complaint, please contact us and provide enough detail for us to investigate. We will acknowledge the complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Platinum Cars
58 Aspire Boulevard
Fraser Rise VIC, Australia
Telephone: 0423 363 402
Email: info@platinumcars.com.au

Please mark privacy correspondence “Attention: Privacy Officer”.

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The current version will be published on our website with its effective date.